Frequently Asked Questions

Assist-o talent hub gathers experts from a wide range of professional backgrounds. We hire highly skilled professionals who work together and combine their expertise to provide specialized services, such as web and graphic design, marketing, public relations, social media management, basic legal and tax consulting, administrative and IT support, and more.
Always in search of the best solutions, our multidisciplinary talent hub’s skillset is continuously growing and evolving through a wide range of education programs and training sessions.

Working with the Assist-o talent hub allows you to get the skills you need when you need them, all in one place. It is the most cost-effective way to grow your team. You will get instant support from a highly skilled team of professionals without the commitment of hiring an employee.
Our flexible contracts offer you the opportunity to collaborate with multiple specialized professionals at the same time by flexibly and dynamically dividing the work between them.

Whether it is a business or personal matter, Assist-o talent hub can handle anything that can be done over the internet or phone. Our services are suitable for anyone who finds themselves lacking the time or knowledge to fulfill their business goals or personal projects. Whether your company doesn’t have the budget or demand to hire a specialized person for a specific task; you need part-time help on a project, or simply need help to take care of your personal needs, our team has it all.
We offer ongoing support to busy individuals who require additional help in handling their day-to-day matters as well as to any kind of business, from early phase startups, small businesses to international corporations.

You will be assigned a project lead who will be in charge of day-to-day communication, project and tasks management, as well as the rapid resolution of service requests. You are encouraged to treat them as a part of your team and more than welcome to familiarize them with your culture and processes to achieve the best possible results. You will be provided with their direct email. Apart from that, we use video and audio calls, as well as texts, mostly through tools like Meet, Zoom or Slack. If there is any other way you would prefer to communicate with us, such as setting a designated email address or a specialized tool, we will accommodate your preferred style of communication on all advanced plans.

All of our meetings are carried out online as we work fully remotely. To schedule an intro online meeting with someone from our team, please visit https://assist-o.com/meeting/.
Given that our team is mainly located in Europe, we work Monday to Friday, Central European Time (CET). However, we do our best to ensure full service and support for our clients living and working in different time zones. If you need our support outside of the standard CET working hours or over the weekend, please let us know and we will try to find the best way to accommodate your request.

Our team will be happy to find a customized solution, tailored to meet your and your company’s needs. To schedule a free online consultation, please visit https://assist-o.com/meeting/.

Scheduling a consultation call has never been easier. Visit https://assist-o.com/meeting/, select the time and date that suits your schedule, and your free 30-minute consultation call is booked! If you already know which services you are interested in, feel free to contact us using the contact form with pre-selected information.

Assist-o talent hub may not be suitable for everyone. To help you make the decision, let’s try to determine what pain points your business is experiencing.

• Do you have a lot of great ideas but lack the time or skills to bring them to life?
• Do you have an ongoing project that requires extra help or skills (e.g. marketing, design, web, etc.)?
• Do you want to have talent in various fields available on demand and be able to scale up dynamically as your business grows?
• Do you spend too much time on small or administrative tasks that kill your productivity instead of focusing on what matters?

Answering yes to any of these questions is an indication that you or your team lack the time or know-how to bring all your projects to life. We would be happy to help you find out if  Assist-o is a viable option for you or your business!

For a full list of our services, please visit the services page, https://assist-o.com/services/
If you are interested in a specific skill that is currently not in our offer, contact us anyway. We offer customized solutions for your business which, depending on your needs, can include on-demand hiring.

The Assist-o talent hub speaks 12 languages in total, with English, German, French, and Italian being most commonly used. We take great pride in the fact that everyone in our team is at least bilingual, with some speaking as many as five languages.
If you prefer a project lead you can communicate with in your native language or you are expanding your business to a country whose language you do not understand, do not hesitate to contact us and we will make sure to match you with the right person.

Since we don’t offer ready-made solutions, there are no pre-fixed deadlines. However, once the project goals have been set, you can count on our promptness and punctuality.

No, we do not offer any kind of free trial for our services.

Please note, the Assist-o talent hub works fully remotely and all of our meetings are carried out online, via video calls.
However, if the opportunity arises and you want to meet the single point of contact you have been working with in person and both sides feel comfortable with doing so, it can be arranged.

Once you agree to use Assist-o services, we will sign the service agreement and terms detailing your project needs and all the other relevant information. Since we offer custom service packages, the kind of support you need from us is what will ultimately help us agree on pricing
At the beginning of each month, we will send you an invoice for our services and will do so for the duration of our agreement. We offer various contract durations which will renew at the end of each term for the same period unless otherwise agreed.

We are aware that, in the business world, there are some projects that can come up last minute. If that happens, you can communicate with your project lead and we will do our best to accommodate your needs. To make the entire process easier, the extra services will simply be added to your next invoice at the agreed rate.

Progress tracking will be discussed in more detail during the initial consultation. Assist-o talent hub members track their work using a task management platform where they update the project status in detail.
You will receive automated progress reports from our platform every Monday. However, you are free to set up regular briefing meetings with your project lead. If you have another preference when it comes to project status reports, we can arrange it upon request.

Assist-o talent hub members are provided with a typical set of software suitable for their day-to-day tasks, such as Microsoft Office. Assist-o also uses G Suite, along with Google Hangouts and G Drive, Zoom. For internal daily communication, we use Slack.
Our team will happily join your workspaces on any mentioned platforms. Beyond that, if you prefer to use some other software or platform your company works with internally, we will do our best to accommodate your request.

Absolutely! Even though everyone in our team has a designated Assist-o account, most of our clients prefer to grant their project leads access to a company email address. It makes the software usage and syncing up the inboxes and calendars much easier. Not to mention, it will give both sides a feeling they became a part of the team.

Our clients share their confidential information in many different ways. Some even prefer to do it over the phone. Our suggestion is to take advantage of the software made specifically to keep your data safe and encrypted.
LastPass has proven to be an excellent tool for password management, while Dropbox, Firefox Send, WeTransfer, and even G Drive are some of the most commonly used ways to transfer confidential documents.

All of our assistants are provided with a typical set of software suitable for their day-to-day tasks, such as Microsoft Office. Assist-o also uses G Suite, along with Google Hangouts and G Drive, Zoom. For internal daily communication, we use Slack. 

Time tracking is currently done through Harvest and task monitoring through FreshDesk.

Our PAs will happily join your workspaces on any mentioned platforms. Beyond that, if you prefer to use some other software or platform your company works with internally, we will do our best to accommodate your request.

Absolutely! Even though everyone in our team has a designated Assist-o account, most of our clients prefer to grant their assistants access to a company email address. 

It makes the software usage and syncing up the inboxes and calendars much easier and more personalized. For instance this allows you to set an ‘out of office’ or vacation auto-reply that prompts people to contact your assistant when urgent and your assistant can keep you updated about the most relevant details. Not to mention, it will give both sides a feeling they became a part of the team. 

Additionally, this feature comes free of charge for all plans upwards of the starter plan.

Our clients share their confidential information in many different ways. Some even prefer to do it over the phone. Our suggestion is to take advantage of the software made specifically to keep your data safe and encrypted. 

LastPass has proven to be an excellent tool for password managing, while Dropbox, Firefox Send, WeTransfer, and even G Drive are some of the most commonly used ways to transfer confidential documents.

All of our employees went through thorough background checks and signed very detailed NDAs. On a practical level, legally binding contracts between Assist-o and its employees, as well as between Assist-o and you, contain strict confidentiality clauses written by specialized lawyers (in Switzerland, the EU, the US). Given the nature of our business, we worked hard to make sure any data we gain access to is 100% legally safeguarded.

The NDA you signed before beginning to work with your assistant is legally binding for both sides. That said, there is no need to sign an additional NDA with any of our assistants, as everything is covered with an existing one. 

However, if you would feel more comfortable if your assistant signed an additional NDA between them and your company, let us know before you start working together. We will review it and do our best to accommodate your needs.